06 / COMMON QUESTIONS
Before we get started.
A few practical details about scope, confidentiality, testing and working with your existing partners.
Can you work with a formula we already have?+
Yes. Projects can start with an existing commercial formula, a prototype or a manufacturer’s proposal. We first confirm what information is available and whether the issue can be assessed from documents or needs samples and testing.
Can you improve taste without removing the important ingredients?+
That is often the objective, but the options depend on the ingredients, their amounts and the format. We review the main sensory contributors and compare changes in ingredient form, flavour balance, serving approach or processing. Where a compromise is needed, we explain it before recommending a change.
Can you make a large capsule serving or scoop smaller?+
We can assess the options. These may include reviewing ingredient priorities, suitable concentrations, powder density or an alternative format. We do not assume that a smaller dose will deliver the same benefit or support the same claims.
Do you perform the laboratory tests yourselves?+
Our service focuses on technical review, planning, coordination and interpretation. Analytical, microbiological and stability testing is arranged with appropriate third-party laboratories when included in the agreed project scope. Laboratory fees are quoted separately unless expressly included.
Can you establish or extend the shelf life?+
We can help plan the evidence needed and review appropriate stability data. A shelf-life recommendation depends on the specific formulation, packaging, storage conditions and results. A formula review alone does not establish an expiry date, and an accelerated study is not an automatic substitute for longer-term evidence.
Will you work directly with our manufacturer?+
Yes, where agreed. We can help clarify technical questions, compare ingredient options, review development results and prepare a clear handoff. Manufacturing decisions and process validation remain with the responsible manufacturer and qualified personnel.
Can you help find another manufacturer or ingredient supplier?+
Sourcing support can be included or scoped separately. The brief should establish technical requirements, documentation needs, expected volumes and suitable production capabilities before comparing suppliers or manufacturers.
Does a reformulation require a new regulatory submission?+
It depends on the market, product classification and the change. Ingredient amounts, forms, claims, directions or other particulars may require regulatory action. We flag this for product-specific review rather than assuming the existing authorization covers the revised product.
Can you help with novel ingredients or difficult delivery formats?+
We can start with a feasibility assessment covering the dose, evidence, ingredient status, format limitations and manufacturing options. Specialist formulation, process development or testing may need a suitable external partner.
How long does a project take, and what does it cost?+
Timing and fees depend on the quality of the starting information, the number of formulas and the need for trials or external testing. After an initial discussion, we define the scope, deliverables, dependencies and fees. Laboratory turnaround and manufacturer trial schedules are considered separately.
Can we discuss a confidential formula?+
Use the initial enquiry to describe the problem at a high level. Confidentiality arrangements and an appropriate way to share technical documents can be agreed before detailed formulation information is exchanged.
What if we do not know what is causing the problem?+
That is a reasonable starting point. Share what you can observe, when it happens and whether it affects every batch. We can help define the questions and the information needed for a structured investigation.
